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Hello Original Oatmeal,
We'd love to hear what you think of Couchsurfing's customer service. Please take a moment to answer one simple question by clicking either link below:

How would you rate the support you received?

Here's a reminder of what your ticket was about:

Allie
Allie (CS Announcements)
Feb 15 08:07 (SST)
Hello Original Oatmeal,
Thank you for writing to us.
The reason your recent profile was deleted is because we note that this is not the first profile you have created in our services. Members are allowed to create only one profile in our system, for security reasons. So, we ask that you do not create any more profiles at this point, as they continue to be deleted without further notice.
Your original profile was deleted due to reported Terms of Use violations. You can review these Terms of Use, which you agreed to upon registering, here:
Sending copy/paste messages to members is considered spam, which is against our Terms of Use. Also, your profile has been reported to us as fake. This may be because your "opinion of the Couchsurfing project" section tells the details of your current situation (that you are in a hotel and need a place to stay, how much money you are spending etc.). Your profile should describe who you are. You have also included a long list of ways to contact you. This may have caused other members to report your profile as fake/spam.
Please note the clause in our Terms about Termination:
12. TERMINATION
We may, in our discretion and without liability to you, with or without cause (such cause may include your breach of these Terms), with or without prior notice and at any time: (a) terminate your access to our Services, (b) deactivate or delete your account and all related information and files in such account and/or (c) bar your access to any of such files or Services.
If you wish to keep using our services you may only do so with your original profile. We can reinstate this for you, but we'll need to you respond to us first, confirming that you will edit your profile and adhere to our Terms of Use. This includes sending personalized messages to members and avoiding copy/paste or "hi" messages, which are considered spam.
We hope the above makes sense. Please let us know if you have any other questions.
Kind regards,
Allie
Trust and Safety Team
Couchsurfing

Original Oatmeal
Original Oatmeal
Feb 14 15:41 (SST)
Your Couch Surfing website illegally deleted my account and profile on your site for no reason and without any warnings at all. I paid you guys a bunch of American dollars to verify my identity and I was in the process of verifying my location. I demand for my old account back or I will sue and press charges. I want my money back or my old account on Couch Surfing back. My old account was at URL
Thank you!
Couchsurfing International
www.couchsurfing.com

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[Couchsurfing Announcements] Re: Why was the profile of Joey Arnold deleted?
Inbox
x

Couchsurfing Announcements <support@couchsurfing.zendesk.com>
7:11 PM (2 hours ago)
to me
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Your request (#49590) has been updated. Reply to this email or click the link below:
https://support.couchsurfing.org/requests/49590

Caytee
Caytee (Couchsurfing Announcements)
May 28 05:11 (PDT)
Hello Kim,
Thank you for writing.
While we deeply appreciate your concern for your this person, we're unable to act on third party reports or share information if you're not the immediately affected member, due to privacy reasons. Should they have issues with their profile they are welcome to contact us directly, if they haven't done so already, and a member of our team may assist them to the extent that they can.
Kind regards,
Caytee
Trust and Safety Team
Couchsurfing

Kim Freeman
Kim Freeman
May 28 04:56 (PDT)
Couch Surfing deleted the account of Joey Arnold, the Original Oatmeal for no real reason.
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Kim Freeman <ookimfreeman@gmail.com>
9:28 PM (0 minutes ago)
to Couchsurfing
What you are saying is not fair. Stop lying about your intention. it is not privacy issue. This has nothing to do with privacy. It is a public matter. It has nothing to do with privacy. Couch Surfing illegally deleted and removed and terminated and deactivated and destroy the account and profile of Joey Arnold, the Original Oatmeal. CS is unfairly judging and stereotyping Joey.